A Deaf Woman Ordered Coffee—and Was Surprised by the Waitress's Kindness

Most people don't understand how stressful daily tasks can be for individuals with disabilities. And even if they're aware, how many actually do something to help?

When Ivy Pirasha from Virginia walked into her usual coffee shop to order a caramel latte, she never expected anything different in the barista's approach. For years, she had ordered the same drink on what was just a typical day. But when the waitress Crystal came to take her order, Ivy was surprised when Crystal began communicating in sign language. "I've been learning sign language for a few months so you can have the same experience as everyone else," Crystal explained through a small note she wrote. "I want you to feel as welcome here as all our other customers, and I'd be happy if you help me practice sign language when you come in."

This gesture deeply moved Ivy. "I was thrilled that someone truly wanted to learn my language and communicate with me, even though I'm the one who usually has to adapt to the surroundings. Sign language is completely different from spoken language, and she chose to learn it to please me. I was very impressed with her behavior."

Crystal Fayne, the waitress, later shared that she spends her free time watching YouTube videos to learn basic sign language to provide the best service for her regular customer—a gesture that has led to a deep friendship between the two. "Most people think that those with disabilities can't have a good conversation, but that's simply not true. I feel it's my role to change that perception and treat Ivy as well as I treat any other customer."

"Now I'm much happier to visit my usual coffee shop," Ivy concludes with a smile. "It's nice to know there's someone who did something special, just for me."